RETURNS AND REFUNDS

At HyperParts (Pty) Ltd we are committed to 100% customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Have you changed your mind?

  • You can return a product at your own cost within 6 months of purchase to any of our stores, regardless of the chosen delivery method.
  • Returns will be refunded or exchanged if unused and in its original packaging with original proof of purchase.

Is your product defective/damaged?

  • You can return a product within 6 months of purchase – please contact the Contact Centre who will assist in the return of your product.
  • Defective returns will be refunded, exchanged or repaired – it is up to you.

Which products CANNOT  be returned?

  • Customised products according to your specifications.
  • Personalised items.
  • Items damaged by lightning or any other act of nature.
  • Products not used in terms of the product’s user manual or purposefully damaged.
  • Items that are likely to deteriorate or expire rapidly.

Are you being refunded?

  • Kindly note that refunds may take up to 10 days to reflect in your bank account
  • EFT payments are subject to verification of your banking details and takes up to 7 days to reflect in your bank account

Please see our Terms and Conditions for further information.

Marketplace returns and refunds

  • Marketplace products are identified by the indicator “AVAILABLE ONLINE ONLY” and “NOT AVAILABLE INSTORE – This is a Third Party Product and is not available instore
  • Each Marketplace seller has a unique returns policy. For the returns policy of Marketplace products, please refer to the sellers page for Terms and Conditions of Return.
  • If a refund is required on a Marketplace product, the refund will be processed by the Marketplace seller/third-party supplier once they have received the product and have inspected the product.
  • HyperParts (Pty) Ltd stores do not process returns and refunds for Marketplace products. Marketplace products cannot be returned to HyperParts (Pty) Ltd stores.
  • Please see our Marketplace Terms and Conditions for further information.